Page gets stuck/ frozen

Store Design
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Topic summary

A user reports their website pages occasionally freeze and become unresponsive, preventing scrolling up or down.

Issue Details:

  • The problem occurs intermittently when entering pages
  • Website URL provided: https://gomicare.es

Proposed Solution:

  • A PageFly support representative suggests adding custom code to the theme.liquid file
  • Implementation steps:
    1. Navigate to Online Stores > Theme
    2. Click Actions > Edit code > theme.liquid
    3. Paste the provided code snippet above the </head> tag

Status: The discussion appears incomplete, as the actual code snippet to be added is not fully visible or properly formatted in the response. The issue remains unresolved pending proper code implementation.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Hi guys,

Been having trouble with my website. Sometimes when I enter the pages get “stuck” I can’t move them up/down.

Any ideas how to fix this?

Here is the website https://gomicare.es/

Thanks!

2

Hi @JesusGomicare

This is Richard from PageFly - Shopify Page Builder App

Please add this code to your theme.liquid above the to get this solved

Step 1: Online Stores > Themes > More Actions > Edit code

Step 2: click on theme.liquid and paste the code above the

Hope this can help you solve the issue

Best regards,

Richard | PageFly