Hi @MattSweitzer76 ,
I absolutely understand this is not an ideal experience for you or your customers. It is rare for this error to affect customers. However, you mentioned many of your customers are experiencing issues because of it, and it is likely due to having Cloudflare enabled on your domain, as Cloudflare masks all incoming traffic as a single IP. In these cases, it’s possible for customers to get banned too. You would need to disable this option in order to resolve the error, as the error is connected to a specific IP.
This is a suggestion and this issue obviously needs a thorough investigation in order to be fixed as quickly as possible. However, we cannot look into account specifics via the Community for privacy and security reasons.
I invite you to reach out to our Contact Us page. Once you log in, select the topic you’d like to discuss with the Support Advisor.
Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.