My website is not showing correctly in Safari.
website: https://www.oliviajewellery.com.au/
I have cleared browser cache on Safari, but it doesn’t work.
Please let me know if you know how to solve this issue.
Thanks.
Hello @Olivia_J_1
To provide you with the most precise solution in this case, could you please share your issue?
This is a video when I checked on my phone (attached).
I hope the above is useful to you.
Best regards,
GemPages Support Team
1 Like
Hi GemPages Support Team, Thanks so much for your help. The website is showing ok on the mobile but not showing correctly on the desktop using Safari. Can you please check it on the desktop as well? Thanks.
Hi @Olivia_J_1 ,
Thank you for reaching out. I’m sorry to hear about this issue.
As you mentioned that the problem occurs only on the desktop Safari, please check if it happens on another iOS desktop device so we can exclude a local device problem. Additionally, To use Shopify, you need to use an up-to-date web browser. If you don’t use the latest version of your browser, then you might have situations where the admin or the website displays incorrectly. You can check if your browser is running on the latest version through this website.
I checked the website on desktop Chrome, and I’m not seeing anything strange. However, it would be super helpful if you could share a screenshot of what is displayed incorrectly on the store.
I look forward to hearing from you soon.
Hi Iris, thanks for your message. Can you please have a look at attached screen recording on Safari browser? I have the lated version of Safari and have cleared history and browser cache. My theme is Dawn 7.0.1. Thanks.