A Shopify store owner is locked out of their account after pausing their SIM card for 4 months of international travel. They cannot receive two-factor authentication (2FA) codes via SMS and did not save backup recovery codes before leaving.
Suggested Solutions:
Community Recommendations:
Status: The issue remains unresolved and requires direct intervention from Shopify’s support team, as standard recovery options (backup codes, alternative authentication methods) are unavailable.
Hi Shopify community,
I’ve paused my sim card to travel for 4 months to another country, so I can’t receive the authentication code
I also didn’t save my backup codes, how can I log in to modify my store?
this is my store link:
and my main account email:
bahram.hbi@gmail.com
Thank you for helping me
Hi @bahram_h
You are very welcome here in the Shopify Community!
I understand that you are having some issues when trying to log in to your account, as you are not receiving the two-factor authentication code to your mobile device.
You mentioned that you have paused your SIM card for 4 months to travel to another country - I hope your travels are going well! I am wondering if it would be possible to contact your mobile service provider, and see if they can temporarily reactivate your SIM card so that you can receive the authentication code? Or perhaps they could offer some other assistance to help you receive the SMS message.
Thanks for confirming that you don’t have access to any of your recovery codes - this would have been one of my suggestions, however if you don’t have access to them then it won’t be possible to login using one of the codes.
If you definitely cannot get access to the two-factor authentication code on your mobile device, and you cannot use either a recovery code or a backup authentication method, then you will need to contact our support team directly so that we can assist you with getting back into your store. You can use this link here to go through our help center.
If you cannot login to contact our team via the link above, then you will need to select the ‘I don’t have an account’ option, and then proceed through the topic selection until you will be presented with the contact options. Once you are in touch with our team, we will explain the next steps involved in getting back in to your account.
I feel your frustration! When I’m traveling abroad, I’ve learned the hard way about the hassles with local SIM cards. That’s why I’ve switched to using Simify for my e-sim needs—it’s been a lifesaver for staying connected without the headache of swapping out physical SIMs. As for your Shopify login issue, since you’re unable to receive the authentication code and didn’t save backup codes, I recommend reaching out directly to Shopify support. They’ve helped me in similar jams before and can walk you through alternative verification methods to regain access to your store. Hang in there—I’m sure they’ll get you sorted soon.
I totally get your frustration! When I traveled overseas, I faced similar challenges with my SIM card. That’s why I switched to eSIM—it’s been a game-changer for staying connected without the hassle of changing physical SIMs.
Regarding your Shopify login issue, since you can’t receive the authentication code and didn’t keep your backup codes, I recommend reaching out to Shopify support. They’ve been a big help to me in the past, and they can provide you with alternative ways to access your store. Hang in there—they’ll help you resolve this soon. If your problem cannot solves you can visit TM Sim Registration website for any kind of help.
Man, I’ve been there. I remember heading off for a few months and realizing I couldn’t get into my stuff because I wasn’t getting those SMS codes. What worked for me was grabbing a travel SIM before I left, so you don’t get locked out of things like this. If you’re doing Europe, something like Sims Direct is a solid option; you just pop it in, and it’s good to go for the whole trip.
recovery code, you mean puck code i think. Right?!!