Pay in 4 interest-free installments Sentence

Store Design

Topic summary

A user reports that their Shop Pay installment message is displaying HTML code instead of rendering properly. The problematic text shows <span class=money>$50.00</span> tags visible on the page rather than formatted currency.

Troubleshooting attempts:

  • User shared store link (dreameasepillow.store) and screenshots showing the issue
  • Support agent initially couldn’t replicate the problem when viewing the store

Key discovery:

  • The issue only appears for users accessing the site from the US (where Shop Pay is available)
  • Shop Pay functionality is region-restricted and not displayed outside the US
  • When the support agent attempted to use a US VPN to verify, they encountered access issues to the store

Status: Unresolved - the geographic restriction is preventing proper troubleshooting of the HTML rendering issue.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi. For some reason my

Pay in 4 interest-free installments for orders over $50.00 with Shop pay

Learn more

The sentence is now showing some codes; like his below :down_arrow:

Pay in 4 interest-free installments for orders over $50.00 with Shop pay Learn more

How can I fix it? I also left an attachment below to show how where it is display on my pages.

Thank you in advance!

2

Hi @Rey9977

Please share your store link so I can take a closer look

Best,

Daisy

3

Hi DaisyVo Thank you. This is it :right_arrow: https://dreameasepillow.store/

4

Hi @Rey9977

I check your store but I can’t find this part, could you please share with me the screenshot

Best,

Daisy

5

Screenshot_20250108_220450_Chrome.jpg
Screenshot_20250108_220450_Chrome.jpg720×548 44.2 KB

6

Screenshot_20250108_220543_Chrome.jpg
Screenshot_20250108_220543_Chrome.jpg720×530 37.9 KB

7

Hi @Rey9977

I don’t see this part on my end

DaisyVo_0-1736395104564.png
DaisyVo_0-1736395104564.png935×563 55.4 KB

8

It will not be shown on your screen unless you have a VPN. It seems that Shop pay is not accepted outside of U.S.

1 Like
9

Hi @Rey9977

Unfortunately, if I change to US VPN, I can’t access your store anymore