I’m having the same issue. Where you able to get this resolved?
Topic summary
Multiple Shopify store owners report a critical checkout issue where the “Pay Now” button loads but fails to process payments, leaving customers stuck on the payment page with no error messages. The problem appears intermittent—some orders complete successfully while others fail, leading to unusually high cart abandonment rates and significant revenue loss.
Key patterns identified:
- Issue affects both credit card and PayPal payment methods
- Some users report the problem specifically impacts logged-in customers
- Affects various devices and browsers, though some customers succeed by switching devices
- Test orders placed by store owners often work fine, masking the severity
Shopify Support response:
- Consistently attributes the issue to local customer problems (cookies, cache, device-specific issues)
- Suggests troubleshooting steps like clearing cache or trying different browsers
- One user received a $20 voucher after losing thousands in revenue over three days
- No systemic fix has been acknowledged or implemented
Current status: The issue remains unresolved for most participants. One user reported spontaneous resolution after three days, but the root cause was never identified. Store owners express frustration at being ignored while losing substantial revenue during peak sales periods, with many customers abandoning purchases without reporting the problem.
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