Pay Now on checkout non-responsive, not working!

Topic summary

A store owner reports a critical checkout issue where the “Pay Now” button is completely non-responsive, preventing customers from completing purchases. This has resulted in zero sales over the past week—an unusual pattern for their store.

Key Details:

  • The problem was confirmed through testing with a real credit card
  • A support ticket was opened several days ago but no effective solution has been provided yet
  • The issue appears to affect the final payment step in the checkout process

Additional Report:
Another user confirms experiencing the same problem, noting that it occurs intermittently—randomly stopping and starting—making it difficult to diagnose or reproduce consistently.

The discussion remains unresolved with users seeking solutions and trying to determine if this is a widespread platform issue.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

I have received 0 sale for the past week, which is very unusual for my store. I tried checking out with my real credit card, and now I see the problem - the final Pay Now button is non-responsive, does not work at all!

I have already opened up a support ticket few days ago, but they are not getting back to me with a proper solution/fix. What is going on please?

How can this be? Is anybody else having this same issue? Wow!

Did you get a fix? Have the exact same issue. Randomly stops working and then starts working again so hard to catch.