Pay now option not working for shopify billing

Shopify Discussion
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1

hello

i am trying to pay for my shopify account from india

for some reason the pay now button is no longer there, and whenever i try to pay my bill, it says payment processing, but then fails on me. there is sufficient funds in my account. and i have used this card in the past. please help!

2

Hi, @TanyaJaiswal .

Thank you for reaching out and sharing your question with the Shopify community!

I understand you’re trying to pay your Shopify bill, however, the Pay Now button is not displayed and your payment states its processing. Rest assured, I’ll share the applicable resources and next steps to have this resolved for you.

To help rule out browser and device issues, could you try accessing your Shopify admin in another browser, clear your cookies and cache or try from a different device?

You mentioned you’ve used this payment method before. Could you ensure it matches the requirements for the accepted payment methods when paying your Shopify bill:

  • A valid credit card from Mastercard, Visa, or American Express
  • A debit card that is co‑branded with Mastercard, Visa, or American Express
  • Shopify Balance in some regions
  • PayPal in some regions

I’ll also share reasons as to why your payment method may have not been accepted:

  • Your payment method might be rejected if you aren’t using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills.

  • If you use a debit card, then it must be co‑branded with Mastercard, Visa, or American Express. You can’t use debit cards that are not co‑branded.

  • Your credit card needs to allow for recurring payments in USD.

  • Your credit card needs to have international capabilities.

Once you’ve reviewed the following information and confirmed your card follows the requirements, I recommend contacting your bank directly. This will help ensure that there are no issues on your bank/payment provider’s end.

After contacting your bank to ensure there are no issues, you can reach out to our support team via the Shopify Help Center. The reason I suggest this is that our team may need to take a closer look at your settings within your Shopify admin.

Let us know if you have any further questions! I’d also love to hear about what kind of online business you started and what are your upcoming goals for your business.