I have a wholesale order I mailed out and sent the invoice to the customer. I selected ‘pay upon receipt’. It is still in transit, but it says on the order currently ‘payment due when invoice is sent’. For some reason, the last two times I have sent an invoice to this customer they are unable to pay and it tells them it is already paid. But it still shows pending in need of payment on my end. Anyone know how to resolve this?
Thank you!
Hi @Humblehiveco ,
I’m not entirely sure I recognize the “pay upon receipt” option you’re selecting. This is because if you are on a standard pricing plan, then when you create a draft order and send it to a customer then these are the payment terms for payments due later:
Similarly, if you’re on Shopify Plus, and using the B2B features, then your Shopify Plus payment terms are:
So I’m wondering if you’re using an invoice third-party app of some kind. Could you please have a look in this section of your store admin and let me know:
I look forward to hearing from you soon!
Hi Andrew, and thank you. I am on the Basic plan. And i miswrote that, I did select the ‘due on receipt’. It is showing overdue on my end. But the link in the invoice I sent them tells them its already been paid. To my knowledge I dont use an app for any of this. I do have B2B downloaded but I don’t believe I am actually using it?
That’s strange. You see, as your customer did not place a payment through your website, our native system could not record an order as being paid. And as you’ve created a draft order and sent it as an invoice to your customer, Shopify’s native system is still expecting payment, which is why it is showing as overdue.
Did you check your apps as I advise in my last reply? Are there really no apps there that might be interfering with that? Did you make any edits to your order notifications? Is B2B a third-party app that you downloaded from the Shopify app store?
As I cannot access your store from here, then the more context you can provide me, the better I can help you. If we cannot get to the root of it here, then you may need to check in with our support team directly who can access your store safely to help you.
I dont have any apps for that. I went ahead and deleted the B2B app that I dont even use. I will note that because I selected due at receipt, the order is not a draft order, I believe it is already “created”. Does this matter? Because this is taking days to get a response, I would like to connect with the support team directly please.
