An order’s payment has been stuck for a month with the message: “PayPal Express Checkout and Shopify Payments are still processing this order.” The poster contacted PayPal, which did not find an issue on their side.
PayPal Express Checkout is auto-enabled using the email used to create the Shopify store. If that email differs from the merchant’s actual PayPal account email, the merchant should update the email per PayPal’s help guide.
For Shopify Payments, the order may be pending due to an account hold (e.g., additional verification information required). The responder cannot confirm the exact cause without account access and advises contacting the Shopify Help Center.
Action items:
Status: Unresolved. The issue likely requires merchant follow-up with Shopify support; no concrete resolution yet.
Hi,
I have a payement that is not processed since one month.
The message is : PayPal Express Checkout and Shopify Payments are still processing this order.
The problem doesn’t seem to be coming from Paypal, since I asked them about it and they don’t find it.
What should I do ?
Thank you
Antonella
Hi, @Antonella22 .
Thanks for posting to the Shopify Community.
I understand your seeing the error message PayPal Express Checkout is still processing this order, for a month now.
When you create a Shopify store, you’re given a PayPal Express Checkout account with the email you used to sign up for your Shopify store. If the email you used to sign up for Shopify is not the same email associated with your PayPal account, you will need to update it. You can follow PayPal’s Help Center guide to update your email address.
In regard to the Shopify Payments error message, your order may still be processing due to a hold on your Shopify Payments account. Holds can occur for various reasons such as needing more information for verification. However, without visibility into your account, I’m unable to determine the exact cause. I recommend contacting our team via the Shopify Help Center, so we can further investigate.