Hey!! I received payouts via Shopify but now all of a sudden it’s telling me my bank account isn’t a real bank account and I need to add a new/real bank account. I’m confused because I just received a payout through the same bank account. What’s going on and how long will it take to fix this issue? its holding things up.
Topic summary
A merchant reports that Shopify Payments suddenly flagged their existing bank account as “not a real bank account,” despite having just received a payout to that same account. They are seeking clarity on why this change occurred and how long it will take to resolve, noting that the hold is delaying operations.
Key points:
- Previously successful payout to the same bank account.
- New prompt requires adding a “new/real” bank account.
- Impact: payout disbursements are on hold, causing delays.
- Platform context: Shopify Payments (payments and disbursements).
Open questions:
- Reason for the sudden invalidation of the bank account.
- Expected timeline to fix and restore payouts.
Status: No responses or resolution yet; the issue remains open with no action items confirmed.