Shopify warns that the Stripe legacy gateway will stop working after an upcoming deadline (reported as June 1 or July 31, depending on the notice), requiring an upgrade to Stripe’s latest integration.
One merchant resolved it by updating the Stripe connector app inside Shopify via the in‑dashboard notification (the connector links Shopify to Stripe).
Several others report new issues after updating: customers can’t pay, or Stripe is repeatedly removed from payment settings. Reports come from India (not compatible with Indian Stripe accounts), the US, and France.
Support experiences are mixed; multiple users say both Shopify and Stripe deflect responsibility. One alleges Shopify is nudging merchants toward Shopify Payments due to fees; this is an individual claim.
Some stores remain in a warning state; at least one plans to switch providers if unresolved by the stated deadline. A Singapore user asked about alternatives that don’t require a business UEN (Unique Entity Number).
A third‑party solution (Easy Pie Checkout) was promoted, claiming Stripe‑powered checkout with only Stripe fees and demo videos linked.
Status: Mixed outcomes with no confirmed platform‑wide fix. Open questions: cause of payment failures/removal post‑update and regional compatibility. The thread remains unresolved.
Hey! Recently received a notification: “Stripe legacy gateway will no longer be compatible with Shopify checkout after June 01, 2024. Upgrade to Stripe’s latest version to continue accepting payments.”
I’m using stripe to accept payments and not sure what should I do (should smth be done on Stripe’s side or Shopify, or both?). Tried to reach out to Stripe’s support and they never got back. help pls
Solved by Stripe support. You need to update connector app in shopify by clicking the notification.
Did you manage to fix it? I am having the same issue in India. Stripe and Shopify support could not help me. Stripe should test these things before rolling out such major changes.
After clicking the notification, customers cannot pay successfully via Sripe. What a bad news! And I get no help from Shopify or Stripe. They all told the error is not their responsibility.
Did you fix it Chilledman? My online store is still in warning.
Nope, I hope the old gateway works after the 31st of July. The newer version is not compatible with Indian Stripe accounts. Stripe and Shopify support teams are of no use sadly.
Yes! I had the exact same experience as you! But we are in the US market. Received Shopify notification and tried to update it before July 31st but after activating it, customers cannot pay via Stripe!!! Shopify and Stripe both said it was not their fault. I am really disappointed with this situation 
If it is not resolved before July 31st, I plan to change payment providers. 
Were you able to fix it? My issue has still not been resolved and I don’t have much hope.
I’m having the exact same issue. Shopify keeps randomly removing Stripe as a payment gateway, costing me hundreds in lost sales. And when I go in the settings it makes it look like Shopify Payments is the only option available.
This looks like a deliberate scheme to force sellers to sign up for Shopify Payments. I have absolutely no intention of doing that since it would more than double my fees, not to mention they just had a major privacy breach just a couple weeks ago. They are glitchy and unsafe.
If this keeps happening I will be leaving Shopify altogether. I’m tired of their shady techniques and useless seller support.
I’m in France and have major issues as well with Stripe getting constantly removed from my payment settings without any notice or warning, ever since I did the update. I don’t even think it’s related to where you are located.
Hi Cherry ,
I am new to this from Singapore so just wanting to check what other payment provider that doesn’t require business UEN did you change to? 
With Easy Pie Checkout for Shopify, latest 3rd party Stripe powered checkout solution, you can accept payments and subscriptions with many payment methods supported by your Stripe account, and you only pay Stripe commissions, so you don’t incur any additional Shopify commissions.
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