I Just launch my store yesterday. when I tried to attempt make the payment on the Payment page. It stated that my store can’t accept payment? I got a notification that my identity needed to be identified. I uploaded my docmunets. How long will it take before I can allow payment on my store again?
Topic summary
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New store launch: On first day, checkout blocked with a message that the store couldn’t accept payments due to required identity verification.
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Actions taken: Merchant uploaded identity documents and awaited review.
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Timeline update: After more than 2 days, verification is reported as completed. Google Pay and other payment methods appear to be approved/active.
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Current issue (most recent): No payment options are showing at the checkout page despite providers being enabled/accepted. A screenshot is attached indicating the missing payment methods at checkout.
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Impact: Customers cannot complete purchases because no payment method is available during checkout.
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Status: Unresolved/ongoing. No guidance or resolution provided yet.
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Open questions: When will payment methods display after verification? Are additional settings, checkout configurations, or payment provider activations required to surface options at checkout? Is there a regional/eligibility restriction affecting visibility?
