We are a non profit organization. Not a typical business and the round verification steps are now allowing us to submit and have documents approved. Payments held for over a week and no reply to an open ticket for over a week?
any tips to help? Phone number to call for help?
Topic summary
A non-profit organization is experiencing a payment hold exceeding one week on their Shopify account. They’re encountering issues with the verification process—specifically unable to submit documents or get them approved through the standard verification steps.
Current Status:
- Support ticket submitted over a week ago with no response
- Seeking alternative contact methods, particularly a phone number for direct support
- Looking for community tips or workarounds to resolve the verification and payment hold issues
The situation remains unresolved, with the organization unable to access held funds and struggling to reach Shopify’s technical support team.