can someone help me shopify has had my payments on hold for over a month now and nobody has contacted me about the next step or releasing funds evertime i contact them i am told the same thing that they a reviewing my case but over a month now and no contact with me is ridicoulus i need the funds to fulfill my other orders and this is putting a hault on my operations has anyone went thru this expereince im losing fate in the platform.
Hey, @Inandez .
Thanks for reaching out and bringing this to our attention.
If your payouts are on-hold, then we’d recommend double-checking your inbox and junk folders for any communications from one of our internal teams. However, if you’re not finding an email from Shopify, then you can get in touch with us via the Shopify Help Center and we’d be happy to check on your account for any updates.
If you have any other questions on this topic, then don’t hesitate to let us know.