I went to Shopify order tab and chose capture payment. However, payment is not capture.
Hi @aimeehoang ,
If the payment isn’t captured even after selecting “Capture Payment,” here are a few things to check:
Payment Gateway Settings: Ensure your payment gateway is set up correctly and allows manual payment captures. Some gateways might require additional configurations.
Authorization Period: Verify that the payment authorization hasn’t expired. Typically, Shopify allows a limited time (e.g., 7 days) for manual captures.
Payment Status: Double-check the order details to ensure the payment is authorized and not already captured or declined.
If these steps don’t resolve the issue, it’s worth contacting Shopify Support or your payment gateway provider for further assistance.
Kind regards,
Zohaib