Payment Method Error at Checkout

Payments + Shipping & Fulfilment

Topic summary

A user encountered a payment processing error during checkout with the message “There was an issue processing your payment. Try again or use a different payment method.” The error appeared when clicking “Pay Now” on the checkout page.

Troubleshooting steps suggested:

  • Verify payment method is set to “Active”
  • Confirm Razorpay payment gateway account is active
  • Ensure shipping and delivery settings are configured
  • Check checkout page configuration

Resolution: The issue was resolved by reinstalling the system/plugin, which restored functionality to all payment methods. The discussion is now closed with a working solution.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Seeing this error - “There was an issue processing your payment. Try again or use a different payment method.”
On checkout page on clicking on “Pay Now”

How to resolve this issue?
Make sure of the following:

  1. Payment method is “Active”
  2. Payment Gateway is Razorpay and the account is active
  3. Shipping and Delivery is set
  4. Checkout page
2

Thanks @Ecom_Boss_2
I just reinstalled and it’s working again. All the payment methods.

1 Like