When I click on a product listing the “buy with apple pay” or the “buy with shop pay” button doesn’t load, I have to click on a variant or re-load the page… I have the quick buy option on, I’ve tried toggling it on and off. Nothing is working! It’s quite annoying as anyone browsing my site would just assume there’s no apple pay or whatever, unless they happened to do a second action like click another variant.
Topic summary
A store owner reports that express payment buttons (Apple Pay, Shop Pay) fail to display on product pages upon initial load. The buttons only appear after:
- Clicking a variant option, or
- Manually reloading the page
This creates a poor user experience, as visitors may assume these payment methods aren’t available without taking additional actions.
Troubleshooting attempted:
- Toggling the quick buy option on/off (no effect)
Current status:
- Store URL provided: kingsophiesworld.co.uk
- Support representative confirmed reproducing the issue
- Awaiting collaborative access code to inspect and fix the underlying code
The discussion remains open pending technical investigation.
Thanks! I generated the issue. Can you please provide the collaborative code so that I can check the code and fix it for you?