Hello, one of our partners tells us that the new payment methods enabled in their store (skida.com), such as Google Pay or Apple Pay, are only shown for new customers but not old ones. Is there a way to correct this?
Hi, @refindable . I’m happy to share some information to help you out with this!
If your partner is having trouble with their payment settings it’s best for them to contact our support team so that we can review their account with them. There are a few different reasons why payment methods may not appear and we would need more information to be able to say what’s happening for certain. You can have your partner reach out to our support team through this page and we can help further. When they visit this page they will need to first type their question or problem to the Help Center assistant so it can present the best resources and support options for their situation.
That being said, I may be able to suggest more here with more information on what’s happening. For example:
- Which payment gateway or payment provider are they using?
- Where are you noticing payment methods not appearing? Is this on product pages or at the checkout?
- What options are customers seeing instead of Apple Pay or Google Pay?
Please let me know if you have any questions in the meantime!