Payment not receved - Problem with Shopify payment

Shopify Discussion
1

Hello all :wink:

I have a problem with Shopify payments.
On the payment page, it says that 2 transfers have been sent to my bank account but I checked and received nothing :disappointed_face:

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A few days later I received an email saying that the Shopify payment account could not be verified, but I had sent my ID card.

Maybe is the reason that I didn’t receved my payment of the 1st and 14 July?

I contacted the Shopify service, they took my request but I’m still waiting, so I’m stuck I did not receive my payments and I have buyers who abandoned their cart because they told me that the payment by credit card visa was no longer available, (I had explained that with Paypal we could do ^^).

I thought while waiting for Shopify to solve the problem if I could install another payment service by card (visa, master card)?

I have for the moment only Paypal activate.

Thanks

Great days!

Edit:

The support just answered me about the transfer problem ^^
The problem is solved
I only have the problem of shopify payment which is not validated

2

Hi, @Julianinho

I understand you are currently awaiting feedback from our Shopify Payments team who are working to verify your details with our banking partners, is that right?

It sounds like you are currently in contact with our team on this too. While I totally understand the need to get this resolved as soon as possible, I can assure you our team is working hard to follow up with our partners to make sure you have this reviewed as quickly as possible.

Very often these requests are part of a general underwriting process required by our banking partners. In some cases, if your store is violating any of the Shopify Payments Terms of Service, the review may result in further questions being asked.

You are taking the best steps to get this resolved and any further questions can be asked directly to the advisor you are in contact with, either by following up with them via email or through live chat on our help center as you have been doing. You can reach out to them here.

3

Yes it’s that :wink:

Thanks a lot!