Payment notification flow

We are having issues with our B2B customers where the person who orders (with their email address linked to the account) is not the person who manages the accounts / finance for the company. The person ordering doesn’t want to be sent follow up about payments being due or overdue, but they want them sent to a different email address.

Has anyone found a flow or way we can do this? It is really annoying many of our customers and we would love to find a solution

Consider leveraging a metafield for the appointed email address. You’ll need to setup a custom flow.

Some discussion on this here:

https://community.shopify.com/topic/2844447