- Shopify this is really unacceptable what you’re doing to your customers yes I under you’re trying to review things to make sure it’s legitimate, however there business owners like myself who needs the money in order to push their business further and to pay off clients my store has been on hold since last week I have two stores and both if them the payments has been on hold one of the stores went into a negative balance because of this and I am emailing you guys and no response is given no update no nothing we as customers shouldn’t have to go through such things, it’s making me frustrated that I’m considering to take my business else where but I need you guys to get that rectified asap because time is money , and I cannot go forward if I do not receive my payments please guys please help me in releasing my funds to me
I completely understand your frustration, especially when it comes to having payments on hold, as time is absolutely critical for your business. As a Shopify expert, I can guide you on what steps to take next to try and resolve the situation.
While I can’t directly access your account or the payment settings, I do have some recommendations that may help move things forward. First, I suggest reaching out to Shopify’s support team through the right channels to ensure your case is being escalated. If you’ve already contacted them without a response, it might be worth trying other support options such as live chat or even their social media support channels, which can sometimes be more responsive.
If you’d like, I can also assist you in reviewing the payment setup in your Shopify admin and ensure everything is configured properly to avoid future delays.
I understand how critical this is for your business, and I’d be happy to help you with any troubleshooting or steps to get things back on track. Feel free to reach out if you’d like to set up a time to review things together.
Wishing you all the best in getting this resolved quickly!