Payment

Shopify Discussion

Topic summary

Main issue: A merchant keeps getting charged by Shopify after unsubscribing and later deleting their account, and asks how to stop ongoing billing.

Key points and guidance:

  • Shopify staff notes charges should cease only after the store is properly deactivated. Community moderators can’t access billing details due to authentication limits.
  • Likely cause suggested: the store/account remains active, so invoices continue.

Recommended actions:

  • Verify the store is fully deactivated using the official deactivation flow (not just deleting a user profile).
  • Contact Shopify Support directly to review specific charges and account status. Use the support form to reach live support.
  • Alternatively, go through the Help Center chat and continue until “I still need help” or “chat with a support advisor” appears.

Outcome/status:

  • No resolution within the thread; investigation requires private support. No confirmation of refunds or charge reversals was provided.

Notes:

  • Distinguish between deleting an account profile and deactivating the store; only the latter stops billing.
Summarized with AI on December 28. AI used: gpt-5.
3

Hi @Chris_1011 !

The reason Shopify keeps on invoicing you are because your Shopify account is still active. You need to make sure that you already deactivated your account. If you are unable to do so or in doubt if you deactivated your account correctly, then I suggest that you reach out to Shopify support team as they have more knowledge regarding your account status. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.