Hi,
I keep getting told by customers that their payments are getting declined and are trying several times with the same outcome. Is there anything I can do to fix this.
Topic summary
Customers report repeated payment declines during checkout, with multiple attempts failing.
Clarification requested: Determine if all affected customers see the same error message.
Suggested actions:
- Verify checkout configuration and confirm payment methods are correctly activated (Shopify Payments context).
- If declines differ by customer, it likely originates from the card issuer; ask customers to try another card or contact their bank.
Status: No resolution yet; next steps are to confirm error details and review checkout/payment settings.
Open questions: What exact error codes/messages are displayed? Do declines occur across all payment methods or specific ones?
No images, videos, or code snippets referenced.
Are your customer all having the same error? If yes, kindly double checking your checkout page or payment method and see if it is correctly activated. If not, the error might be coming directly on your customer’s card. Kindly instruct them to use a different card or reach out to their bank provider.