Payments on Hold, Causing Major Cash Flow Issues

Payments + Shipping & Fulfilment

Topic summary

A merchant recently switched to Shopify Payments but is experiencing a critical issue where their application is stuck in review. No payouts are being processed despite ongoing sales, causing accumulated revenue to remain inaccessible in their Shopify account.

Business Impact:

  • Unable to pay for advertising campaigns
  • Cannot fulfill manufacturer payments
  • Severe cash flow disruption threatening operations

Support Status:

  • Waiting 3-4 days with no response from Shopify
  • Ticket #50941975 submitted but unresolved
  • Merchant expresses frustration with lack of communication despite long-term relationship with platform

Discussion remains open with no resolution provided. A second user (in Turkish) asks whether the issue was resolved and seeks advice on choosing between Shopify Payments and Stripe for their US-based company.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

We switched to Shopify Payments recently and have continued making sales, but there has been an issue with our application. We have been waiting for a response for 3-4 days with no update from Shopify. Our sales revenue is accumulating in our Shopify account, and we are not receiving any payouts. This is causing severe cash flow problems for our business. We are unable to pay for our ads or manufacturers, as everything is on hold.

We’ve been working with Shopify for a long time, but this level of unresponsiveness is starting to frustrate us. This delay is severely impacting our business, and we urgently need a resolution.

Ticket number: 50941975

2

Merhaba,

Sorununuz herhangi bir çözümü oldu mu ?

Şuan bende Amerikada bir şirket sahibiyim. Ein numaram ve şirket belgelerim mevcut. Shopify Payments aktif etmeli miyim ? Yoksa Stripe üzerinden mi devam etmeylimi ?

Cevaplarsanız çok sevinirim.

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