Hello! I want to receive payment through Payoneer and all my Payoneer information are ready but I am getting the following error:
Finish setting up your Payoneer Checkout account
You cannot use this provider to accept payments because you haven’t finished setting up your account with them.
I am trying like 2 weeks, i contact the support, i tried everything but the error remains. When i press on manage i log in in my account there but nothing happens (i already register for Payoneer Checkout like 2 weeks ago).
Thank you for reaching out to the Community! I’d be happy to provide some guidance with this request, to ensure it gets resolved.
As Payoneer Checkout is considered to be a third-party payment provider, the best thing you can do is to connect with them directly. This will allow the payment provider to take a closer look into your account set up and ensure it gets resolved as quickly as possible.
To learn more about this, you can check out our Third-Party Payment Providers documentation as it touches on this further.
Please let me know if you have any other concerns.
Thanks for reaching out! I’d be happy to provide some clarification on this, to ensure it gets resolved.
To share some insight, third-party payment providers allow you to continue accepting credit cards online if Shopify Payments is unavailable to you.
As they are external providers, this means that your customers must complete their purchases on a checkout page that’s hosted outside of your online store and therefore would not be supported by Shopify directly. To learn more about this, you can check out our Third-Party Payment Providers documentation as it touches on this further.
The best thing you can do is connect with Payoneer directly, as they will be able to investigate this further.
Please let me know if you have any other concerns.
The issue still persist, i dont knwo exactly what do you mean by connecting with them directly , so i go to setting then choose payment methode then i choose payoneer then i install it but it keeps giving me the same error “ your payoneer account is connected to shopify but you cant recieve any payment because you need to finish setting up your account with them click on manage to finish setting up and when i press on manage it just redirect me to payoneer page were i sign in then nothing happens still the same ,the although my payoneer account is fully set up
Thank you for the prompt response! I’d be happy to provide some clarification on this. As Payoneer is considered to be a third-party payment provider, you will want to connect with their support team directly for any errors that you may be receiving. This will allow them to investigate further and ensure it gets resolved as quickly as possible.
To connect with Payoneer’s support team, you can follow this link.
Please let me know if you have any other concerns.
Hope this finds you well, I’m also running a dropshipping business, My suggestion might help you.
Actually I’m currently going through with the same issue, I think what they mean is to Create a receiving account in payoneer by submitting some of the documents they need and you can easily provide them.
You’ve suggested using the direct method, but haven’t explained how to apply it. Could you please provide an example and guide us through the steps? Without a detailed explanation, we’re having difficulty finding the right solution.
