Payout failed due to incorrect bank account number

Shopify Discussion
1

Hello, my payout has been paused and failed to go through. The feedback I received was incorrect account number. But I have done everything but I cannot rectify this. I have gone through all the steps listed on the support centre, but nothing is working. How can I get help to be able to change to the correct account number.

2

Hi @Victoria12 I had the same issue before, here’s what finally worked for me:

  1. Try a different browser (Chrome or Firefox) or open in Incognito mode, then update your bank details again.

  2. Clear your browser cache completely before attempting to save.

  3. Double-check your account number format — make sure there are no spaces or extra digits.

  4. Ensure your account name matches exactly with the legal name on your Shopify account.

  5. If nothing works, contact Shopify Support and specifically request escalation to the Shopify Payments team — general support can’t always fix payout issues directly.

  6. You can also try @ShopifySupport on X (Twitter) for faster response.

Hope your payouts get unblocked soon and also if this will work then don’t Forget to like and mark as solution on it

3

Hey @Victoria12

After a payout fails, Shopify often locks the bank field and won’t let you simply edit it until their Payments team reviews it, so no amount of browser or cache fiddling will save a field that’s locked on their end. Before assuming it’s a glitch though, check two rules that quietly block it, the bank account has to be in the same country and currency as your Shopify Payments account, and the account holder name has to match your legal business name exactly.

If the new account is a different currency, or a personal account in a different name, Shopify will keep rejecting it, and that’s a rule, not a bug. To edit it, go to Settings, Payments, Shopify Payments, Manage, and update the payout account there. If it still won’t save once the details are genuinely correct, then I’ll be straight with you, this isn’t something you can fix from the dashboard, a failed and paused payout usually needs Shopify’s Payments team to unlock the account and resend the money to the corrected one.

So contact Shopify support and specifically ask to be put through to the Shopify Payments team, tell them the payout failed on “incorrect account number” and you need the account corrected and the payout retried, and keep it all in that one conversation instead of opening new tickets. The forum, me included, genuinely can’t change your bank details, only they can.

Hope that helps! If it did, a Like and Marking it as Solution goes a long way and helps others find the fix faster too.

Best,
Moeed