Payout not released yet it supposed to be release by 27th october 2023 as per Safety & trusted team

Shopify Discussion

Topic summary

  • Core issue: A merchant’s payout, scheduled for October 27, 2023 per an email from Shopify Trust & Safety, was not released.

  • Timeline and attempts: The merchant reports waiting three months overall and receiving no email response for six days. Live support interactions reportedly promised “next day” resolution, but no payout arrived.

  • Support guidance: A Shopify staff member notes account-specific issues can’t be handled in the Community and advises contacting the Trust & Safety team via email for details on the scheduled payout and any delay causes.

  • Merchant follow-up: The merchant says Trust & Safety has not replied and asks how to escalate if emails go unanswered, expressing frustration and urgency for funds.

  • Community interest: Another participant asks whether the merchant eventually received the money. No update is provided.

  • Status: Unresolved and ongoing. Key unknowns remain: the reason for the delay, any revised payout date, and available escalation options beyond emailing Trust & Safety.

Summarized with AI on December 31. AI used: gpt-5.
3

It’s been 6 days since no response by your team.

why they are doing this they supposed to work on this matter and just payout my funds it supposed to be release as per given time frame there is no person who can help here whenever i try to reach you guys just says oh contact same email if they are not respond where i have to go you just mentally harassing..

at least they should respond, it seems no one intrested on this matter if you can help or can you guide what i can do on this matter if they not working.