Payout on hold with no response from Shopify support

Ask & Offer
1

Hello,

I’m writing here because I’ve exhausted all other support channels and have not received any meaningful response.

My payouts have been on hold for an extended period, and despite submitting all requested documents, there has been no clear update, timeline, or explanation from the review team.

What is particularly concerning is that during my last interaction with support, I was explicitly advised not to follow up or contact further, and to simply wait for an email from the internal team. Since then, there has been complete silence.

This creates a very difficult situation:

  • My business operations are effectively paused

  • Funds are being held without transparency

  • There is no way to communicate with the actual decision-makers

I would appreciate clarity on the following:

  1. What is the current status of my review?

  2. Is there any expected timeline for resolution?

  3. Is there any way to directly communicate with the team handling the case?

I understand compliance reviews are necessary, but lack of communication and indefinite holds are not sustainable for any business.

I would really appreciate if someone from Shopify could look into this case urgently.

Case ID: 65281563

Thank you.

2

This is a peer to peer forum, I don’t think anyone here can help you other then the Shopify Team. Why not switch payment providers until this is resolved? There is no need for business to pause completely.

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