Payout to me is Pending after a month. Everything paid, processed, Shipped and recieved

Shopify Discussion

Topic summary

Merchant reports a completed order with payout still marked as “Payment Pending” to their bank after one month.

  • Timeline: Order placed Jan 2, 2024; processed, shipped, and received by the customer. As of Feb 2, 2024, the payout to the merchant’s bank remains pending.
  • Issue: Payout status has not changed despite order completion; merchant seeks assistance from Shopify to resolve.
  • Status/Outcome: No resolution or explanation provided in the thread. The discussion remains open with a request for Shopify support intervention.
Summarized with AI on January 6. AI used: gpt-5.
1

Hi

Order Was Placed on January 2, 2024. Everything was processed, shipped and received by customer. It still reads “Payment Pending” to my bank account on February 2, 2024. If someone from Shopify can please advise and contact me to get this resolved that would be great!