Multiple sellers are facing imminent payout pauses with limited time remaining (as little as one day in some cases). The primary issue: users cannot edit payment details due to backend errors that direct them to contact support.
Common Pattern:
Sellers receive payout pause notifications with countdown timers (14 days, now down to 5 days or less)
Attempting to update payment information triggers error messages
Multiple support tickets (4-5 per user) result in escalations to “Payment Team” with no follow-up
Reply to existing support tickets requesting priority escalation
Reference ticket numbers when following up via Shopify Chat
Avoid repeated payment detail edits until Payments Team confirms it’s safe
Current Status:
No resolutions reported. Frustration is high as sellers feel penalized for issues originating on Shopify’s end. Some users are considering platform migration. The discussion remains unresolved with urgent timelines approaching.
Summarized with AI on October 24.
AI used: claude-sonnet-4-5-20250929.
I’m sorry to hear you’re experiencing this issue with your payouts. I completely understand how frustrating that can be, especially after multiple support contacts.
Since the payout pause notice is already visible in your admin and the “Edit” button is showing an error, this likely indicates a back-end verification or compliance review on Shopify’s side. In such cases, only Shopify’s Payments Team can resolve it, as they handle account-level reviews and compliance holds internally.
Here’s what I recommend:
Reply directly to your most recent support ticket and ask for a follow-up or escalation note to be added — that ensures your case stays prioritized.
sures your case stays prioritized.
If it’s been more than 48 hours without a response, you can request an update through Shopify Chat and reference your existing ticket number.
Avoid changing payout info again until the Payments Team confirms it’s safe to do so, as repeated edits can sometimes delay resolution.
I know the waiting period is inconvenient, but once the Payments Team reviews your case, they’ll be able to lift the pause or provide a clear reason and next steps.
Sorry to hear your concern with the Shopify. It’s important to know that Shopify never scam to any Store without any reason. You may did a violation that’s why it suppose to pause your Shopify payment.
If you could share the email by the Shopify then I can take a look into it.
Thanks
First of all there is no email address to contact someone, only a chat with an “agent” which all of them say that they will forward the request to the backline team but nothing happens.
Here is some tickets for the same issue!!!
Support Ticket 60814260
ticket number is 60765047
ticket number is 60742981
ticket number is 60861600
Again no follow up for none of the tickets from the support team.
As I mentioned in my post, I’ve contacted Shopify as soon as I got the alert stating I’ve got 14 days remaining!
I’ve contacted them 4 times, every time asking for an escalation with no real resolution in the horizon and I now feel that the payment pause is imminent which makes me question if that’s even legal?
