I got this notice on my account, and an email that simply said to contact support.
Every time I try to contact support it asks if I want to meet with a live agent, I say yes, and then it stops working.
Help.
Topic summary
A user received a notification that their payouts have been paused, with instructions to contact support for resolution.
Current Issue:
- The support contact system is malfunctioning—when attempting to reach a live agent, the process fails to complete
- This creates a catch-22 situation where the user cannot resolve the payout pause
Account Details:
- Using Shopify Payments as the payment method
- No resolution has been reached yet
The discussion remains open with no solution provided. The user needs alternative methods to contact support or troubleshoot the technical issue preventing them from accessing help.
Are you using shopify payment method or you link your own account?
I’m using Shopify payments