Payouts are paused. Please contact support for help resuming payouts

I got this notice on my account, and an email that simply said to contact support.

Every time I try to contact support it asks if I want to meet with a live agent, I say yes, and then it stops working.

Help.

Are you using shopify payment method or you link your own account?

I’m using Shopify payments

I got the same notification 3 days ago. did you find a solution?