Payouts are paused. Update Shopify Payments account details to resume payouts

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Topic summary

A user is experiencing paused payouts on their Shopify Payments account. Another participant provided a solution:

Steps to resolve:

  • Navigate to Settings > Payments in Shopify admin
  • Complete any prompts to update or finish account setup
  • Upload required documents, ensuring information matches account details

Expected timeline: Shopify typically reviews submissions and resumes payouts within a few days.

If no prompts appear or the issue persists, contacting Shopify support is recommended. The discussion remains open to others experiencing similar issues.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

anyone else dealing with this?

2

Your payouts are paused because Shopify needs updated account info for Shopify Payments.

To fix it:

  1. Go to Settings > Payments in your Shopify admin.

  2. Look for a prompt to update or complete your account setup.

  3. Upload any required documents and make sure the info matches your account details.

Once submitted, Shopify will review and resume payouts, usually within a few days.
If nothing shows up or you’re unsure, you can reach out for support