We haven’t received a payout since August 6th. We have had no email or notification about this, nor any banner or indication on our store as to why. There is quite a lot of money currently on hold from payout and at this point it is very concerning as we rely on payouts every day for smooth running of the business.
I opened up a chat and explained the above and the below was their response. I asked for timeframes but they were unable to tell me. Should I be very worried at this point? Because if this carries on for another 7 days, we are going to have a serious issue with money flow.
I can appreciate that the way around this is to disable Shopify payments so they don’t have control, but nevertheless, this whole thing seems totally unacceptable and with no notification or anything…
‘‘11:02 Angelica S. (Support Advisor): Thanks for waiting Luke! Just to provide you with some context on this review as our bank partners are currently reviewing your Shopify Payments account, this is a standard process that our banking partners like to conduct once in a while so they can ensure we are up-to-date with the merchants who are using Shopify Payments. Luckily, they are having me coordinate this, and it is in line to be reviewed for the payouts to be successfully received by you. Once done our team will ping you via email.’’