Hi everyone,
I have been a shopify customer for 5 years now we are a crop and officially trade marked a fee data ago I see my payout says on hold Andi contact support and she has no idea what the issue is so she had to escalate the matter, I check all the bank info and even resubmitted just in case its the bank portal. I still have no answer as to why my payouts are on hold. This is quite scary as I pay my workers with my payouts as well as the rent to our warehouse and panic is settling in slowly. Does anyone else have this issue and was it resolved?
Hi, @ellakajoyan !
Thanks for your post, I certainly understand where you’re coming from. It’s frustrating to not have more information about an important issue like this. However, rest assured that since your ticket was escalated, you will receive a response via email as soon as possible. This could take a few business days while our specialized support team investigates, but you will receive an update with more information.
Please let me know if you have any other questions!
Has this been resolved yet?
No unfortunately it’s been two weeks now they said they are waiting for the bankers to release my funds, mind you I have been an upstanding customer for 5 years with Shopify I followed the directions of what I needed to do to rectify the error now it’s just a waiting game and it’s giving me lots of stress’s
I just switched from Ecwid to Shopify and now I am kind of kicking myself over it, since I have a large amount of money that’s been sitting in limbo since 7/22. Hopefully they figure out the issue on the backend soon. It only seems right that we should get at least a month of free membership for all this nonsense.