My payouts just randomly got put on hold and now it says “This is a standard review, and this hold does not prevent your customers from checking out.”, from what i read online this takes a good while before getting any help.
I like shopify and how simple it is to maintain but the random holds are making me question how safe it is to run a business and grow it out on this platform, i need to pay my supplier and get orders shipped out.
Can someone from the staff or the support accelerate the matter please ? And if there’s any verification i could give AHEAD so there’s no more holds it would be great.
Thank you for reaching out and posting this question.
We’re unable to provide account-specific support via the Shopify Community, as we don’t have access to merchant accounts. However, we’d be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request,
If you have any other questions on this topic, then don’t hesitate to let us know.
I have already tried doing that multiple times all i get is the “the team is working on this matter” i need some real staff members to look into this because it’s affecting my business and my supplier needs payments and i am also documenting this in my YOUTUBE journey and i don’t want this problem to be a part of it. Can you contact a staff member or get them to send me the email they said would send because i have been waiting for way too long.
I appreciate that feedback. Tickets of this nature are handled with a high priority, but our standard support has no access to the details of the review process. Our escalated team will follow up with you soon. You can connect with our chat support team to ensure that your ticket is open and haven’t missed any communications though.
The support chat told me that an email is supposed to be sent from you guys but i have received nothing yet, i need my payouts unheld asap. Can you notify them that i haven’t received the email concerning the payout hold.
Our community team does not have access to merchant accounts or tickets, so I am not able to do that. You can connect with our chat support in our Help Center to ask about any follow ups you may have missed or are waiting on.
These reviews take time and there is no further expediting that can be done for a resolution. Our escalated team handles these cases and they will follow up with you soon.
