Ah ok, missed that comment. Thanks
Topic summary
Unexpected payout holds were applied without prior notice, showing a £0.00 next payout and two payouts on hold. Support told affected merchants to wait for an email with no additional details. A screenshot was shared showing the £0.00 payout banner.
Shopify staff clarified that forum moderators can’t access account specifics and directed users to the Help Center and to reply to the existing ticket email to notify the reviewing team.
User experiences varied: one merchant reported waiting half a month with no response and considered leaving the platform; another later had the hold lifted but received no explanation. A different merchant remains on hold with no timeline. A peer suggested checking for account alerts and staying in regular contact with support.
Current status: partially resolved. The original poster’s payouts resumed without an explanation; at least one user is still impacted.
Open questions: why holds are placed without advance notice, expected resolution timelines, and whether Shopify will improve proactive communication during reviews.