I understand Shopify needs to review accounts from time to time, but is there a reason why they do not inform us that they are going to hold payments? We happened to notice on the banner that our next payout was [email removed] and when we looked we saw 2 payments had been put on hold with no reaso…

Same as you, I submitted a ticket to customer service, and after half a month with no response, I’ve decided to quit using Shopify.

Hey @AlternativeFoot & @SHABISHOBIFY . Thanks for reaching out. Since we do not have any internal access to store or account-specific information from the Community forums, it would be best to speak directly with our live support about the situation. This will allow our live support to take a furt…

@Ollie Thanks for replying, however as I said we have already reached out to support and been told to wait for an email, My question really is why do they put a hold on payments without telling you? @SHABISHOBIFY it is a shame, when we moved to Shopify about 18 months ago, 1 reason that persuaded …

Hey, @AlternativeFoot . Thanks for the quick response and clarification. I can certainly understand that this is not an ideal situation for any business! We would not have any context to why the payments or payouts would be placed on hold. The reason for this is because we do not have access to in…

@Ollie I’ve already done what you said, but it didn’t work. Customer service can only keep push other teams. I don’t understand how long this is going to take to sort out.

Shopify typically reviews accounts for various reasons, but they should inform you about holds. In the meantime, checking your account for any alerts or updates business 2 might help. Also, keeping in touch with support regularly might expedite the resolution.

Payouts on hold

Shopify Discussion

AlternativeFoot July 23, 2024, 9:53pm 8

@Ollie @SHABISHOBIFY

Thankfully it now seems the hold has been removed, although still not had any contact from Shopify to explain this But glad it was sorted relatively quickly at least!

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Payouts on hold

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