Hey everyone,
Super frustrated here. Shopify asked me to verify my bank account, but when I tried to do it, the system said my account ended in a completely different number—a randomly generated VAN (Virtual Account Number) from Plaid.
Because of that mismatch, I wasn’t able to verify my actual account, and now my payouts are under review. I’ve explained this to Shopify Support, but they only respond once every 24 hours, so the whole thing is dragging on with no clear resolution.
Has anyone else dealt with this? Any tips on how to get this escalated or resolved faster?
Thanks in advance!
Hey, I ran into a similar issue with Plaid-generated VANs. What helped partially was disconnecting my bank account from Shopify and reconnecting it using manual verification instead of instant verification through Plaid. It seemed to reset some of the mismatched info.
Still waiting on final confirmation from Shopify support though…
Has anyone tried this workaround and had it fully resolve the payout issue?
I actually ran into something really similar not too long ago—Shopify showed a totally different account number during the verification process, and after some back and forth, I realized it was a virtual account number (VAN) generated by Plaid. It didn’t match my actual bank info, which caused a hold on my payouts just like you’re experiencing. Shopify support was really slow to respond too—basically one message a day—and each time it felt like I had to re-explain the whole situation.
I started looking into a few possible workarounds and spoke with someone who had dealt with this before. That’s when things started to shift a bit
I’ve already disconnected the original bank account and asked Shopify to redirect payouts to my Shopify Balance account instead.
In my last message to support, I acknowledged that VANs generate random account numbers and clarified which account I originally had on file by giving them the number (disconnected account). I also provided the details for my Shopify Balance account—though I forgot to mention that it’s already linked (hoping that doesn’t cause another 24-hour delay).
I’ll check back again around 2 PM, since that’s usually when they respond. Fingers crossed!
SAME issue here super annoying
Hey! I just found a solution. Ask your bank to not accept achs from Shopify or close your bank-account altogether. When Shopify receives the failed payout, they will automatically ask for a new bank account.