Our store could not verify our ID after multiple attempts so we attempted to contact shopify and they said they would have to manually verify our Id. We never heard back from them and we still have a balance that is owed to us and we cannot retrieve it. Shopify said they would get back to us but i…

Hey @Manz1 ! Im sorry to hear about this. Have you already checked your email including spam? Shopify almost always sends follow-up requests by email (ID docs, business info, proof of inventory, supplier invoices, etc.). If you miss this, the review can’t move forward. You can also contact Shopify…

We tried everything to get in contact with shopify and still we can’t get them to contact us even with our ticket escalation. Our balance is still owed to us and we cannot access it because we cannot verify our id. Nothing worked for the ID we tried e ery browser we had. Is there anyway they can …

Payouts paused need help

Technical Q&A

Coding-with-Jan December 18, 2025, 7:09pm 5

@Manz1

You might want to take a look at this post for further help. Just click on the link provided

Topic		Replies	Views
Shopify wont verify ID? Technical Q&A troubleshooting	4	299	October 29, 2025
I need help Shopify Discussion troubleshooting	0	48	March 31, 2026
Merchant Confirmation Issue Payments + Shipping & Fulfilment shopify-payments	0	44	February 6, 2025
ID Verification Fails on Multiple Stores – Shopify Payments Frozen for 1 Week / No Support Response Payments + Shipping & Fulfilment shopify-payments , troubleshooting	10	963	August 29, 2026
Why won't Shopify verify my ID and how can I resolve this? Payments + Shipping & Fulfilment	1	119	October 10, 2022

Payouts paused need help

Related topics