My payouts are paused due to an identity verification request, but the system keeps looping and showing “try with a valid ID.” I am using a valid, unexpired passport that is clear, not blurry, and with all edges visible, yet the verification will not complete. Could you please assist in resolving this issue?
Did all of that, + Shopify CS are of no help at all , an issue that can be solved under 4 minutes by manual review , is taking close to a week , petty.
It sounds like the system isn’t recognizing your ID even though it’s valid. A few things to check:
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Make sure the file format is supported (usually JPEG or PNG) and under the maximum file size.
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Ensure the photo is well-lit and all corners of the ID are fully visible, with no glare.
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Try uploading from a different browser or device in case there’s a caching or compatibility issue.
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If you’re still stuck, contact Shopify Support directly—they can manually verify your ID and unblock your payouts.
These steps usually resolve the verification loop.
Ah, I see, that does sound frustrating. Since you’ve already done all the standard checks and Shopify Support hasn’t resolved it, the only reason it’s still looping is likely a manual review backlog or system glitch on their side.
Unfortunately, there isn’t much that can be done from your end to speed up the automated system. The best approach now is to keep following up with Shopify support, referencing your previous attempts, and politely stress that your ID is valid and the review can be completed manually. Sometimes persistence and clearly documenting that everything meets their requirements helps escalate it.
have you fixed this issue? I have the same, no one seems to help.