Hi everyone! I’m hoping someone who has experienced a Shopify Payments payout pause/review can share their experience.
My payouts have been paused for one week now. I’ve already submitted all requested documentation, including supplier invoices and business information. I was also asked to provide an estimated fulfillment plan for my outstanding orders, which I submitted as well.
For anyone who has gone through this:
How long did the review take after you submitted everything they requested? Did you receive any updates before the pause was lifted, or did your payouts simply become available again?
I have inventory ready to fulfill and am trying to get a realistic idea of how much longer the review could potentially take. Any experiences would be appreciated. Thank you!
Shopify does not publish one fixed review time for account holds, so other merchants’ timelines may not predict yours. A bank-account change is a separate case that Shopify says can pause payouts for 3–5 business days; a document/account review is account-specific.
Since you have already supplied the requested invoices, business information, and fulfilment plan, I would do these checks rather than upload the same documents again:
- Check the store-owner email (including spam) and the admin hold banner for any new request. Only the store owner can see the account-specific details.
- Reply directly to the original Shopify review email if they asked for information there. Shopify says this is the fastest resolution path.
- If there is no new request, contact Shopify Support and ask them to confirm that the review team has all documents, and give you the current case/escalation status or case number.
- Check Shopify Payments > View payouts so you can distinguish “on hold” from a payout that has moved to pending/in transit.
Once the hold is resolved, pending funds follow the normal payout schedule and bank processing time; that is separate from the review itself. I would not post any ticket number, documents, bank details, or fulfilment/customer data publicly here.
Official references:
https://help.shopify.com/en/manual/payments/shopify-payments/payouts/account-holds
https://help.shopify.com/en/manual/payments/shopify-payments/payouts/payout-timing
Hello @Ness_Aaliyah, are you able to get this issue fixed?
No not yet unfortunately.
Okay, sorry about that, @Ness_Aaliyah
Though, this may not happen immediately, as it needs to be handled directly by Shopify Support.
Meanwhile, if you’re comfortable with me reviewing how you reached out to Shopify Support, or if you need direct assistance with properly submitting an appeal on your behalf also to help identify the specific cause, kindly send me a DM or reach out to me via nilloption87@gmail.com.
Hello, are you able to get this resolved?