On the 7th of October I created a ticket (51349635) because payouts have been pending since September. The last payout was in August. On 14th of October Julie Senior Support Specialist replies that if payouts have failed we should change the bank account number. Payments are PENDING, they didn’t FAIL. We waited one week for that answer. Can someone in Shopify please clarify why payments would be pending and or just resolve the issue and payout.
Topic summary
Merchant reports Shopify Payments payouts stuck in “Pending” since September, with the last successful payout in August. A support ticket (51349635) was opened on Oct 7; on Oct 14 a Senior Support Specialist advised changing the bank account if payouts had “Failed,” but the merchant clarifies the status is “Pending,” not “Failed,” and asks for an explanation and resolution.
Community reply notes payouts follow a schedule; if the scheduled date has passed and payouts remain pending, it may indicate an account-related issue. They recommend continuing with Shopify Support, as only support can review account specifics.
Status: Unresolved. Key needs: clarify why payouts are “Pending” vs any “Failed” condition, confirm payout schedule dates, and identify any account holds or verification issues. Next step: further escalation with Shopify Support for account review and payout release timeline.
Hi @lauyen
There are payout schedule. If it is already passed and it is still pending, then you might be having an account issue. It is correct that you reach out to Shopify support as they are the only one who has a better view of your account.