I had a similar issue, except i was missing over 10k from shopify. I had to hire an attorney to get my money.
Topic summary
A merchant reports unpaid payouts totaling nearly $2,000 since October 2024, forcing them to close their business. Despite contacting Shopify support almost daily since October, they’ve only received instructions to monitor email for updates from a specialized team. The last promised payout date of January 3 passed without resolution, and no response has been received despite the issue exceeding 90 days.
Key Details:
- Funds have been held for approximately 4 months with no access
- Support has not escalated beyond standard email follow-up instructions
- The merchant seeks urgent intervention from higher-level Shopify staff
Similar Experience:
Another user reported a comparable situation involving over $10,000 in missing payouts, which ultimately required hiring an attorney to recover the funds. The discussion remains unresolved with no official Shopify response provided.