Paypal checkout is still processing this order's payment

Payments + Shipping & Fulfilment
21

Thank you very much Andrew, it works :wink:

You forgot one last step that is making the new email the primary one, after that funds are shown instantly.

Thanks again!

22

I’m having the same issue! I have connected the shopify email to paypal and confirmed and made it to the primary email, but the funds still won’t show up on my paypal account.

23

This was so helpful! Thank you for the step by step! This solved this immediately for me. If it wasn’t for your comment I would still be searching answers so big thanks!

24

That’s exactly what’s happening to me. I keep getting passed around by Paypal and shopify.

25

Dude!!! Thank you so much… its too bad none of this info is put into shopify help. I was dreading trying to get ahold of shopify to figure out what happened. It is quite simple and makes sense. And once confirmed, all the payment holds cleared for us… worked like a charm. For us, just in case I had added a couple email addresses associated with the shopify account. there was the one that the shopify account logs in with, plus the one that is in the general profile (most people have the same and dont change it). I dont know which one the money was sent to, I just added them both and Voila!

26

Can confirm linking my store email to my personal Paypal indeed worked!

27

QUICK FIX

In this case you have to make sure your Paypal account is connected and that you’ve verified your email address.

Log into your Shopify account

Scroll down and go to settings > Payments

Scroll down and ensure that the connected account’s paypal has been verified and that it matches the one you logged in with.

I guess in the setup process I never confirmed my business’ paypal account. Once I did that the money was deposited in minutes.

1 Like
28

This worked for me! Thank you!

29

If you are having this issue do the following:

  • Make sure your shopify email is the same as your paypal email.

if not, change add your shopify email, make it your primary account and make sure it is confirmed/verified on paypal

  • if you’ve done that and it still doesn’t work, call paypal customer service and speak to them, they’ll put you through.
1 Like
30

THANK YOU. THIS WORKED!!! @everyone do this… whatever your old Shopify email is or past emails, add them to your paypal!

31

I just made sure my primary email was verified and it worked! Thank you so much

32

Thank you so much. It was instant that the funds came through after verifying the account.

33

thanks G

34

This worked! The payment was paid immediately and in my PayPal balance. Thank you!

35

This email stuff got it to work for me. There is now a “capture payment” button. I checked them both in my order lists and clicked the “capture payments” at the bottom!

36

this is the response I received from paypal "

I completely understand your concern that you wish to know about your pending Shopify payment.

Upon reviewing your PayPal account, I can see that this Shopify payment is in unclaimed state. It appears that you might have chosen to hide my email address option When you have logged in your PayPal account using your apple device. So, this has generated a random email address. So, the payment was sent to a random email address. In this case, you can cancel the payment to Shopify and inform the sender the refund can take up to 30 business days. Please make sure to avoid this option to your feature payments. Thank you.

Thanks for reaching out to us! I just ended up mailing my customer the products

37

OMG, Thank you so much! You were right, I just had different emails for PayPal and Shopify. All you have to do is add your Shopify email to your PayPal (you can have up to 8 on a business account)

38

Thank you so much. Worked for me as soon as I added the email that was linked to Shopify at the moment of the purchase

39

Adding the store email made the payment appear :+1:

But…I got this message from PayPal about a hold:

”We’ve placed the money on hold because we noticed that the payment was sent to an email that wasn’t associated with your PayPal account. The money has been added to your on hold balance. There’s no need for you to do anything and as long as no claims are raised by the buyer, the funds will be automatically released in 21 days.”

I’ll keep you all posted :crossed_fingers:

40

This works! The money came through a few minutes after I linked the email address. Thank you, Andrew!