Paypal express checkout doesn't work

Topic summary

A user is experiencing payment failures with PayPal Express Checkout in sandbox testing mode. Despite having the service activated and connected to their PayPal Business account, test transactions are being declined with no clear error messages.

Current Status:

  • PayPal Express Checkout is properly connected to a Business account
  • Sandbox test payments consistently fail at the payment stage
  • No diagnostic information or error codes are visible
  • Issue requires urgent resolution

Response Received:
Another user suggested switching to WallidPay as an alternative payment gateway, highlighting features like bank-to-bank payments and compatibility with high-risk categories.

Resolution Status: Unresolved. The original technical issue with PayPal sandbox testing has not been diagnosed or fixed. No troubleshooting steps for the actual PayPal problem have been provided.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

Hello,

I’m using Paypal Express Checkout for my website, It’s activated and Connected with my Paypal Business account.

I’ve tried to test my payment method with sandbox. I give all the infos, I log in, I pay with my bank card, It told me that the payment was declined. I can’t any issue anywhere.

I need serious help asap

Hi,

Sorry to hear you’re having trouble with PayPal Express Checkout and sandbox testing — those issues can be frustrating, especially when everything seems correctly connected.

If you continue to experience problems or want a more stable alternative, I highly recommend checking out WallidPay [https://apps.shopify.com/wallidpay\](https://apps.shopify.com/wallidpay\). It’s a fast-growing payment gateway that’s reliable, fully compatible with Shopify, and ideal for businesses in high-risk or restricted categories.

Why consider WallidPay?

  • No card payment issues — it uses secure, real-time bank-to-bank payments

  • Compatible with a wide range of industries (including those PayPal often flags)

  • Simple integration with Shopify and no sandbox hassles

  • Lower fees compared to traditional gateways

It’s a great way to reduce failed checkouts and improve conversion rates.

Let me know if you’d like help getting started!