Hi there, I connected my existing PayPal account to my site and customers who try to pay via PayPal are getting a “Sorry we can’t complete your purchase at this time. To comply with government regulations, this transaction has been declined.”… I’ve reached out to PayPal (and am awaiting a response)…

Did you have any luck getting this issue resolved? I’m stuck with the same thing and haven’t been able to figure it out.

Unfortunately, no. As much as I would like to offer PayPal as means of payment, I have removed it as a method of payment from my shop. PayPal was no help, they referred me to the online chat help and I had to wait 6-8 hours between responses from them (and the responses were not helpful, just basic …

Which payment gateway was installed instead of PayPal

I am using Shopify Pay for credit cards and I also set up email transfers as a manual payment option for domestic customers

Just encountered this problem myself and disabled PayPal as well. Does anybody know if the other express checkout payments like apple pay are working ok on Shopify?

Where is your store based? What products do you sell? Which countries are the declined transactions coming from?

My PayPal payments are working now. Odd as I didn’t do anything other than deactivate and activate again.

I’m based in Canada, I sell handcrafted jewellery and the transactions were Canadian (both within a two hour drive from my location, so same province within Canada).

Maybe try as Missvqb did above? Canada should not be a problem, some countries and products are.

PayPal Express Checkout transactions declined

Payments + Shipping & Fulfilment

Hairandhats December 30, 2020, 12:41am 2

Same issue so I am following this. Please let me know if you figure it out I’ve been on hold with PayPal for 4 hours

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PayPal Express Checkout transactions declined

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