I received an order for a product on October 19th. The message on Shopify under payments states “PayPal Express Checkout is still processing this order’s payment. To make sure you get paid, wait for the payment to be successful before fulfilling this order.” It’s been 5 days now. I have a Paypal business account. The primary email I use on Shopify and Paypal are the same. I tried deactivating and reactivating my Paypal Express account on Shopify several times. My email accounts are verified. I’ve had the Paypal for a while and used it for other purchases/payments. I have no idea what to do from here.
Hey, @LetsMakeIt !
Thanks for getting in touch about your issue.
If the order is showing as paid in the order timeline, or you have received confirmation it has been paid in PayPal, then our technical team will need to take a closer look. Our developers are investigating what is causing this and are aware of it happening to some merchants.
Please create a support request via this link here so that we can get this sent up to higher tier support for you. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support.
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