Hello,
I just set up my Shopify site today, for some reason when I try to set up PayPal payments it keeps saying setup incomplete and connected account pending. But on PayPal end my account is set up and confirmed.
please help.
Hey, @ReJoyceCandles ! I’d love to help you out with your PayPal concern. Can you please check that your store address matches the country set within your PayPal account? You can do so by going to the Settings > Store Details > Country/Region in your Shopify admin.
Hi,
Yes they are both the exact same address and location.
Thank you for confirming that. In this case I recommend reaching out to our authenticated support for further troubleshooting and help. They can investigate this issue with you further and escalate it to our technical team if necessary. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “Contact Support” to get started.