Привет! Я хотел переключить PayPal Express, деактивировав старый аккаунт. Но после этого, у меня совсем пропал PayPal Express Checkout. Что делать?
Topic summary
Main issue: After deactivating PayPal Express Checkout, merchants can’t reactivate it without being prompted to connect a PayPal Business account. Initially, Shopify auto-linked PayPal Express to the store’s login email, allowing payouts to a personal PayPal.
Key guidance and status:
- Shopify explains PayPal Express is auto-set using the store email; upgrading to a PayPal Business account is recommended for full functionality. Customers can’t pay with PayPal unless the gateway is active at checkout.
- Reactivation steps were provided (deactivate → activate → log in → grant permissions). Some users report the flow instead forces a Business upgrade with no permission screen; advised to contact PayPal Support.
- A merchant who switched from an Australian to a US PayPal Business account saw payments still route to the old account. After confirming proper deactivation/activation, Shopify Support (via Help Center) can verify which email/account is active.
- Further update: Online store orders route to the new PayPal, but “Meta Orders” (Facebook/Instagram Checkout) still go to the old account; ensure the new PayPal is connected in Facebook/Instagram Checkout settings.
- Multiple users report PayPal Express Checkout disappeared after deactivation and can’t be found to re-enable; unresolved, with support contact recommended.
Outcome: No definitive in-thread resolution; action items involve reactivation steps, possible Business upgrade, and contacting PayPal/Shopify support, plus updating sales channel settings.